How can we help?

Get the support you need to make the most of Pimplo.

Email Support

We typically respond within 24 hours.

Contact

Documentation

Guides, tutorials, and API reference.

View Docs

FAQ

Answers to common questions.

View FAQ

Community

Connect with other creators.

Quick Answers

Common questions at a glance. For more, visit our full FAQ page.

How do I get started?

Click "Get Started" on the homepage, sign up with your email, and you'll get 50 free credits to start creating thumbnails immediately.

What are credits?

Credits are used to generate thumbnails and use AI features. Each operation costs a specific number of credits. You can purchase additional credit packs from your account page or upgrade your plan for monthly refills.

Can I download my thumbnails?

Yes! Export thumbnails in PNG, JPEG, or WebP format at resolutions from 720p to 4K. Animated thumbnails can be exported as GIF.

How do I upgrade my account?

Visit the Pricing page to compare plans, or upgrade directly from your account dashboard.

Need enterprise support?

For business inquiries, custom plans, or dedicated account management, reach out to our sales team.