Frequently Asked Questions

Find answers to common questions about Pimplo

General

Pimplo is an AI-powered thumbnail creation platform for content creators. Create professional YouTube thumbnails, social media graphics, and visual content in seconds using advanced AI models like DALL-E 3 and SDXL.
No! Pimplo is designed for everyone. Our AI handles the heavy lifting — just describe what you want or choose from our template library. The visual editor is intuitive and easy to use.
Pimplo thumbnails work everywhere: YouTube, Instagram, TikTok, Twitter/X, Facebook, Twitch, LinkedIn, and any other platform. Export in the exact dimensions you need.

Credits & Pricing

Credits are used for AI-powered features like thumbnail generation, background removal, and AI analysis. Different operations cost different amounts. Free accounts get 50 credits to start.
Your account stays active, but you won't be able to use AI features. You can purchase credit packs from your account page (these never expire) or upgrade your subscription plan for monthly credit refills.
Yes! Upgrade or downgrade anytime from your account settings. Changes take effect immediately, and we prorate any differences.
Subscription credits reset monthly. However, credit packs purchased separately from your account page never expire, giving you additional flexibility.
We accept all major credit/debit cards and cryptocurrency payments. All transactions are processed securely through Stripe with 256-bit SSL encryption.

Features

We use DALL-E 3 by OpenAI for thumbnail generation and SDXL via Replicate for additional styles. GPT-4 Vision powers our thumbnail analyzer, and we use specialized models for background removal.
PNG, JPEG, and WebP in resolutions from 720p to 4K. Animated thumbnails can be exported as GIF. The canvas editor supports custom dimensions for any platform.
Create multiple thumbnail variants and split traffic between them. Pimplo tracks impressions and click-through rates, then determines the statistical winner with confidence scoring.
Yes! The Personas feature lets you upload reference photos of your face. The AI uses these to maintain consistent facial features across all your thumbnails.
Process multiple thumbnails simultaneously — generate, resize, apply filters, or export in bulk. Pro users can batch up to 25 items, Business up to 100.

Account & Security

Yes. Your thumbnails and creative content are private and never used to train AI models. We only store your content to provide the service.
Yes. You can delete individual projects, thumbnails, or request complete account deletion from your account settings. We comply with GDPR and data protection regulations.
Business plan users can create organizations with up to 10 team members. Share templates, brand kits, and credit pools. Manage roles and permissions from the team dashboard.

Technical

Yes! Business plan users get API access for programmatic thumbnail generation, project management, A/B testing, and more. See our API documentation at /docs/api.
We support webhooks for events like thumbnail generation, export, credit usage, and A/B test completion. Configure webhooks from your developer settings.
API: 1000 requests/minute. Generation: depends on your plan. Batch processing: Pro (25 items), Business (100 items).

Still have questions?

We're here to help. Reach out to our support team and we'll get back to you as soon as possible.